All week notes

People shouldn’t have to bridge the gaps themselves.

Building less and connecting more.

Looking sideways has to be worth the cost.

Moving context between layers.

More done. Not perfect, but better than I was worried it would be.

Done is better than perfect, but making something perfect would be cool.

Do the hard work to add complexity.

Is there a new market for holding government to account?

The shape of the relationship shapes the work.

Working with the social boundaries of the NHS.

If we remove humans from the loop, what do we put back?

Drawing what we could do so it might happen.

Strategic vs tactical innit.

Accountability is a decision.

What we’re learning about users getting results.

Half‐way through a discovery into improving results in the NHS App.

Working with materials.

Testing an idea about testing and learning.

Talking about making stuff happen.

Scopey McScopeface.

Everyone sends a letter to the GP.

Does a view of vaccines and screening make sense for users?

Personalisation is hard.

Does cross‐cutting mean distracting people?

Where does Managing my health start?

How much prevention can we put in the NHS App?

Managing my health.

New year, new team, new scope.